Parties to the Contract and the Conclusion of the Contract
The parties to the contract shall be the Glacier AG (hereinafter referred to as the “Hotel”) and the party booking a room or service with the Hotel (hereinafter referred to as the “Guest”). The terms and conditions herein are valid for all legal relationships between the Hotel and the Guest. With the acceptance of a booking in writing (including email messages), over the phone, or via an electronic or personal booking and by receiving the confirmation of said booking, the contract between the Guest and the Hotel is final. The Hotel shall be entitled to vary, amend, and/or otherwise change these terms and conditions at any time without prior notice. By proceeding with the reservation, the Guest accepts and agrees that the reservation, if accepted by the Hotel, shall be maintained according to the terms and conditions as follows.

Prices & Services
The Hotel shall keep the room(s) & apartment(s) as reserved by the Guest available and shall provide the services agreed upon. The room(s) & apartment(s) reserved shall only be available to the Guest for the period specified in the reservation period contained in the booking. No guarantees are made for availability outside of the specified dates. The Hotel shall also be entitled to adjust its prices if the Guest subsequently requests any changes to the number of rooms reserved, any hotel services, or the duration of the stay, if the Hotel consents to such changes. The Hotel may, at its absolute discretion, cancel a reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.

Prices are quoted in Swiss francs (CHF) per room and cover services as specified herein and on the website, including VAT. Prices are quoted are based on the Guest’s period of stay. Local city taxes are not included in the prices and are added to the Guest’s bill on checkout. Only the exact number of Guests as stated on the booking are allowed to use the room and other guest facilities (including children). The Guest shall pay the Hotel charges that have been agreed upon and/or which apply in respect to the use of the room and any other services used by the Guest. The following prices, including breakfast for extra pax, apply:
Baby cot: free of charge
Extra bed for child up to 12 years old: CHF 40.00
Extra bed for adult from 13 years old: CHF 80.00

The Hotel rooms are to be used and treated with great care. The Guest is liable for eventual damage, unless the client can prove that the damages happened without the fault or neglect of the Guest. Damages must be immediately disclosed to the Hotel.

Deposit
A security deposit is required in connection with your stay. For apartment bookings, the deposit must be paid prior to arrival. For hotel room bookings, the deposit is payable upon arrival. The amount of the security deposit depends on the property and the specific reservation.

Currency
Payments are taken by the Hotel in the Hotel’s local currency (CHF) and may be subject to exchange-rate fluctuations (depending on the date charged) and charges from your bank or credit card issuer for which we have no liability. Please note that your bank may impose additional fees on the transaction, over which the Hotel have no control. 

Cancellation & Amendment
A valid credit card is required to secure the reservation and will be charged for the full amount at the time of booking.

Flexible Rate Cancellation Policy

Flexible Rate Hotel Glacier & Grindellodge
Up to 7 days before arrival: full refund.
6 days or less before arrival: no refund.
No-show: no refund.
Local city taxes are not included in the prices and are added to the bill at checkout.

Flexible Rate Grindelhomes
Up to 14 days before arrival: full refund.
13 days or less before arrival: no refund.

Non-Refundable & Early-Bird Bookings
No cancellations or refunds
No show: no refund

Group Bookings
100% deposit at booking
30 days cancellation policy

Arrival & Departure
There is no guarantee that the Guest will be able to use a specific room. Reserved rooms shall be available no earlier than 16.00 on the agreed arrival date. The Guest shall not be entitled to occupy the room any earlier. Rooms and apartments shall be vacated and made available to the Hotel no later than 11:00 on the agreed departure date.
Early check-in or late checkout may be arranged with the Hotel. In such circumstances, the Hotel shall be entitled to apply an extra charge of minimum CHF 50.-, and the Guest shall not have the right to make any contractual claims on the basis thereof.
For departures before the defined departure date, the Hotel is entitled to charge 100% of the initial booking.

Parking
The Hotel shall not be liable for the disappearance of or damage to any vehicles belonging to Guests that are parked on or moved to Hotel premises or any items contained therein, unless such disappearance or damage is caused intentionally or through gross negligence of the Hotel.

Lost property

Lost property will only be forwarded at the guest’s request. The guest bears the costs and the risk for the subsequent shipment.

Dogs
Please refer to our dog policy.

Smoking & Cooking
Smoking and cooking is not permitted in the rooms, on the rooms’ balconies or terraces, in the public spaces, or on the restaurant terrace. Excessive amount of external food and drinks are subject to a surcharge of CHF 150 for cleaning costs. Failure to observe the smoking and cooking ban may result in a surcharge of CHF 150 for additional cleaning costs.

Television Remote Control

The Guest shall be liable for the loss or damage of the television remote control. In such cases, the Hotel shall be entitled to charge a replacement fee of CHF 95.–.

Massages & Appointments
Cancellations or changes to appointments are free of charge if done 12 hours before the booking time on the reserved date.

Spa Area
Spa access is forbidden to children under 16 years old. The use of the spa is at the Guest’s own risk.

Court of Jurisdiction
Contracts and business relationships entered into with the Hotel are subject to the prevailing law at the Hotel’s location.

Data Protection
The Hotel uses PCI-compliant software. Credit card details are transmitted in encrypted form via a secure website. The Hotel undertakes to comply with applicable data protection laws when using and processing all Guest data and usage information. Guest details shall only be used to maximize the operational security of the Hotel or for purposes such as sales promotion, product design, crime prevention, collection of key economic data, statistics, and billing.

Right to Information
In accordance with Art. 15 GDPR, you have the right to request confirmation from us as to whether we are processing your relevant personal data. If this is the case, you have the right to access this personal data as well as the other information listed in Art. 15 GDPR.

Right to Rectification
In accordance with Art. 16 GDPR, you have the right to request that we correct any inaccurate personal data concerning you without undue delay. Considering the purposes of the processing, you also have the right to request that incomplete personal data be completed, including by means of a supplementary statement.

Right to Erasure
You have the right to request that your personal data be deleted immediately. We undertake to erase personal data immediately if the corresponding requirements of Art. 17 GDPR are met. For further details, please refer to Art. 17 GDPR.

Right to Restriction of Processing
In accordance with Art. 18 GDPR, you have the right, under certain conditions, to request that we restrict the processing of your personal data.

Right to Data Portability
Under Art. 20 GDPR, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit these data to another controller without our intervention, provided that the processing is based on consent under Art. 6 (1) a) GDPR or Art. 9 (2) a) GDPR or on a contract under Art. 6 (1) b) GDPR and that the processing is carried out using automated means.

Right to Object
In accordance with Art. 21 GDPR, you have the right to object to the processing of your personal data on the basis of Art. 6(1)(e) or (f) GDPR, including profiling based on these provisions.

If we process your personal data for direct marketing purposes, you have the right to object at any time to the processing of your relevant personal data for such advertising purposes; this also applies to profiling to the extent it is related to such direct marketing.

If you wish to exercise any of your rights, please contact us using the details below.

Right to Lodge a Complaint with a Supervisory Authority
Under Art. 77 GDPR, without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority. This right exists, in particular, in the Member State of your residence, place of work, or place of the alleged infringement if you consider that the processing of personal data concerning you violates the GDPR.

We use the personal data you provide to operate our business. For example, when you make a reservation, we use this information to prepare your stay, for accounting, audits, and other internal functions. We may use personal data regarding how you use our products and services to improve your user experience, assist in diagnosing technical and service issues, and administer our site.

International Transfers of Your Personal Data
Personal data that we collect (or process) through our website will be stored in Europe and/or Switzerland. Some recipients of the data with whom Hotel & Restaurant Glacier shares your personal data may be located in countries other than the country in which your personal data was originally collected. The laws of these countries may not provide the same level of data protection as the country in which you originally provided your data. Nevertheless, when we transfer your personal data to recipients in other countries, including the United States, we will protect this personal data as described in this Privacy Policy and in accordance with applicable law.

Retention of Your Personal Data
Your personal information will be retained as long as necessary to achieve the purposes outlined in this Privacy Policy (unless a longer retention period is required by applicable law). In general, this means we will retain your personal data for as long as you maintain your Hotel & Restaurant Glacier account. For personal data related to the purchase of products, we retain it longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).

If you have any questions about data protection at Hotel & Restaurant Glacier, please contact us by sending a letter to Hotel & Restaurant Glacier, Endweg 55, 3818 Grindelwald, Switzerland, or by email to hello@hotel-glacier.ch.